Innskrá
Nýskrá
JOB PURPOSE (please list primary role responsibilities and operational accountability)
· Provide high level of customer service to all guests in line with company standards.
· Carry out cashier duties, ensuring cash handling procedures are followed.
· Promote Sea Life Istanbul and the Merlin Group in a positive way.
· Have up to date product knowledge of Sea Life Istanbul offers and the Merlin Group.
BUSINESS IMPACT/RESULTS
· Ensure consistent delivery of brand position, with particular emphasis on delivery of customer service.
· Direct impact on attraction mystery shops and KPI’s through interactive and excellent customer service.
· Carry out cashier duties, contributing to the revenue of the attraction
CUSTOMER & PRODUCT EXCELLENCE
· Have up to date product knowledge of Sea Life Istanbul and the Merlin Group
· Ensure all guests (internal and external) receive excellent customer service in line with company standards
· Good understanding and working knowledge of the ticketing system ensuring efficient service
· Provide assistance to guests entering the attraction whilst maintaining access control procedures.
· Be approachable, fun and friendly to all guests and team members
COMMUNICATION
· Interaction with all guests
· Relay guest comments / issues to team leaders accurately and in a timely fashion
· Internal communication within briefings
DRIVE TO IMPROVE &INNOVATE
· Use initiative to suggest ways to increase revenue and improve operations within the department
COMPLEXITY & PROBLEM SOLVING
· Where possible, use initiative to solve guest queries in line with company standards and procedures
FINANCIAL DISCIPLINE & ANALYSIS
· Promote and Upsell secondary revenue opportunities (including but not limited to Annual Passes, Cluster tickets etc.)
· Carry out cashier duties ensuring that all cash handling procedures are adhered to
· Follow all PCI guidelines
EMPLOYEE MOTIVATION AND EMPOWERMENT
· Actively assist the Welcome team on a daily basis to go the extra mile, achieving Star nominations / rewards
